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Refund & Return Policy
At Thrash Candles, I want you to love your purchase. Due to the nature of my products, I have the following return and refund guidelines
Returns
I do not accept returns on used candles or wax melts. If your item arrives damaged or defective, please contact me within 48 hours of delivery with your order number and photos of the damaged product and packaging.
Damaged Items
If your order arrives damaged during shipping, I will gladly send a replacement or issue a refund after reviewing the photos provided.
Non-Returnable Items
For hygiene and safety reasons, used candles, wax melts, and sale items are not eligible for returns or refunds.
Order Issues
If you receive the wrong item, please contact me within 48 hours of delivery, and I will work quickly to resolve the issue.
Refund Processing
Approved refunds will be processed back to the original payment method. Please allow 5–10 business days for the refund to appear on your account depending on your bank or payment provider.
If you have any questions regarding your order, please contact me and I will be happy to assist you.
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