Return and Refund Policy

Refund & Return Policy

At Thrash Candles, I want you to love your purchase. Due to the nature of my products, I have the following return and refund guidelines

Returns  

I do not accept returns on used candles or wax melts. If your item arrives damaged or defective, please contact me within 48 hours of delivery with your order number and photos of the damaged product and packaging.

Damaged Items  

If your order arrives damaged during shipping, I will gladly send a replacement or issue a refund after reviewing the photos provided.

Non-Returnable Items  

For hygiene and safety reasons, used candles, wax melts, and sale items are not eligible for returns or refunds.

Order Issues  

If you receive the wrong item, please contact me within 48 hours of delivery, and I will work quickly to resolve the issue.

Refund Processing  

Approved refunds will be processed back to the original payment method. Please allow 5–10 business days for the refund to appear on your account depending on your bank or payment provider.

If you have any questions regarding your order, please contact me and I will be happy to assist you.